Processes are the
A. manner in which decisions are made and work is performed within the organization.
B. metrics used to measure the performance of subunits.
C. devices used to reward appropriate managerial behavior.
D. metrics used to make judgments about how well managers are running the subunits.
E. norms and value systems that are shared among the employees of an organization.
Answer: A. manner in which decisions are made and work is performed within the organization