Which of the following is the process of planning, implementing, and controlling the efficient, cost-effective flow of raw materials, in-process inventory, finished goods, and related information from the point of consumption to the point of origin for the purpose of recapturing value or proper disposal?
A. just-in-time inventory system
B. reverse logistics
C. upstream system
D. downstream system
E. total Quality Management (TQM)
Answer: B. reverse logistics