Delivery refers to how well the product or service is brought to the customer. It includes speed, ________, and care throughout the delivery process.
A) expedience
B) intensity
C) tangibility
D) performance
E) accuracy
Answer: E
Delivery refers to how well the product or service is brought to the customer. It includes speed, ________, and care throughout the delivery process.
A) expedience
B) intensity
C) tangibility
D) performance
E) accuracy
Answer: E