Of the five primary activities in the value chain, ______ refers to how the firm converts raw materials into final products.

Of the five primary activities in the value chain, ______ refers to how the firm converts raw materials into final products.


a. Inbound logistics.
b. Operations.
c. Outbound logistics.
d. Marketing and sales.
e. Service.


Answer: b. Operations.


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Marketing Chapter 1

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