Of the five primary activities in the value chain, ______ refers to how the firm converts raw materials into final products.
a. Inbound logistics.
b. Operations.
c. Outbound logistics.
d. Marketing and sales.
e. Service.
Answer: b. Operations.
Of the five primary activities in the value chain, ______ refers to how the firm converts raw materials into final products.
a. Inbound logistics.
b. Operations.
c. Outbound logistics.
d. Marketing and sales.
e. Service.
Answer: b. Operations.