Which of the following is an acceptance signal?
a. Uncrossed legs
b. Leaning backward
c. Little eye contact
d. Closed arms
e. Closed hands
Answer: a. Uncrossed legs
Acceptance signals indicate that your buyer is favorably inclined toward you and your presentation. These signals give you the green light to proceed. Some common acceptance signal include:
· Body angle - leaning forward or upright at attention.
· Face - smiling, pleasant expression, relaxed, eyes examining visual aids, direct eye contact, positive voice tones.
· Hands - Relaxed and generally open, perhaps performing business calculations on paper, holding on as you attempt to withdraw a product sample or sales materials, firm handshake.
· Arms - relaxed and generally open.
· Legs - crossed and pointed toward you or uncrossed.