Allen is in the marketing department of a mid-sized firm that develops and sells communications systems. He is proud of the Human Resources area in the company that provides the firm with excellent employees. Allen, himself, really enjoys his work, but he knows that work of HR helps create an advantage for the firm because:
a. customers appreciate the kind of service that knowledgeable employees provide
b. employees play a major role in the success of the firm
c. it is easier to communicate with and inspire the customer if the employees believe in what the firm is doing
d. building customer loyalty depends on a committed workforce
e. all of these
Answer: e. all of these