The appliance store told the home owner that it would deliver her new stove on Monday between 4 p.m. and 5 p.m. The appliance store is using which of the following waiting line strategies?
A. Establishing a reservation process
B. Making waiting fun or at least tolerable
C. Expanding waiting room capacity
D. Differentiating waiting customers
E. Employing operational logic
Answer: A. Establishing a reservation process