Which of the following has the strongest effect on a service provider's profits?
A. Market share
B. Unit costs
C. Location
D. Employee salaries
E. Customer defection
Answer: E. Customer defection
Which of the following has the strongest effect on a service provider's profits?
A. Market share
B. Unit costs
C. Location
D. Employee salaries
E. Customer defection
Answer: E. Customer defection