Which of the following refers to a systematic tracking of​ consumers' preferences and behaviors over time in order to tailor the value proposition as closely as possible to each​ individual's unique wants and​ needs?

Which of the following refers to a systematic tracking of​ consumers' preferences and behaviors over time in order to tailor the value proposition as closely as possible to each​ individual's unique wants and​ needs?



A.
Share of customer
B.
Customer relationship management​ (CRM)
.C.
Customer equity
D.
​One-to-one marketing
E.
Touchpoin


Answer: Customer relationship management​ (CRM)


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