According to the Servuction System, factors that influence the customer's service experience include all of the following EXCEPT____________
a. Price
b. Contact Personnel
c. Inanimate environment
d. Other customers
e. Technical core
Answer: A
According to the Servuction System, factors that influence the customer's service experience include all of the following EXCEPT____________
a. Price
b. Contact Personnel
c. Inanimate environment
d. Other customers
e. Technical core
Answer: A