Which of the following components of the Servuction System is NOT visible to consumers?
a. Contact Personnel
b. Inanimate environment
c. Other customers
d. Technical core
e. Service Delivery System
Answer: D
Which of the following components of the Servuction System is NOT visible to consumers?
a. Contact Personnel
b. Inanimate environment
c. Other customers
d. Technical core
e. Service Delivery System
Answer: D