The physical evidence of a service, including the physical facilities, tools, and equipment used to provide the service, represents which component of service quality?

The physical evidence of a service, including the physical facilities, tools, and equipment used to provide the service, represents which component of service quality?

The physical evidence of a service, including the physical facilities, tools, and equipment used to provide the service, represents which component of service quality?


a. Reliability
b. Responsiveness
c. Assurance
d. Empathy
e. Tangibles


ANSWER: e


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