What are the stages in building a service blueprint?
Step 1: identify the process to the blueprinted
Step 2: Identify the customer or customer segment
Step 3: Map the process from the customer's point of view
Step 4: Map contact employee actions, onstage and back-stage, and/or technology actions
Step 5: Link contact activities to needed support functions
Step 6: Add evidence of service at each customer action step