Although Recreational Equipment (www.rei.com), has typical retail store hours, thirty-five percent of its sales are made between the hours of 10 PM and 7AM. This shows how electronic commerce contributes to customer value through the creation of __________.

Although Recreational Equipment (www.rei.com), has typical retail store hours, thirty-five percent of its sales are made between the hours of 10 PM and 7AM. This shows how electronic commerce contributes to customer value through the creation of __________.



a) time utility

b) place utility

c) possession utility

d) form utility

e) all the above



Answer: a


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Marketing Chapter 20

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