Internet-enabled technologies provide communication capabilities that take three forms. They are __________.
a) a highly interactive and individualized information and exchange environment, phone customer service and order processing via fax
b) marketer-to-consumer e-mail notification, phone customer service and order processing via fax
c) consumer-to-marketer buying and service requests, marketer-to-consumer e-mail notification and phone customer service
d) recording a user's visits to websites, consumer-to-marketer buying and service requests and marketer-to-consumer e-mail notification
e) marketer-to-consumer e-mail notification, consumer-to-marketer buying and service requests and consumer-to-consumer chat rooms, instant messaging and social networking websites
Answer: e