The "80/20 rule" says that:
a.
A company will make a profit of 20% by dealing successfully with 80% of its customers
b.
A profitable company may be getting 80% of its business from 20% of its customers
c.
A company should spend 80/20-400% effort on making customers happy
d.
For every 80 customers, there should be 20 customer service representatives
e.
None of the above
Answer: None of the above