Companies hire people to pose as real customers and have them go through an exchange process and record their observations in detailed reports. The individuals posing as real customers are known as:

Companies hire people to pose as real customers and have them go through an exchange process and record their observations in detailed reports. The individuals posing as real customers are known as:



A.

mystery shoppers


B.

ethnographic shoppers


C.

pseudo shoppers


D.

quasi shoppers



Answer: A


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