Cribs 'R Us is a leading provider of baby cribs and seats to parents in Canada. They are considering making some design changes to baby cribs because they recognize that most parents eventually pass on their old crib to relatives who have new children. They asked four parents and their corresponding relatives, who engaged in this 'hand-me-down' activity, to the head office to discuss what would they want to see in a new crib edition, one specifically focused for those that hand cribs down to their relatives. Cribs 'R Us is engaging in what type of activity?
A.
a depth (or individual) interview.
B.
an experiment.
C.
a focus group.
D.
small group dynamics.
Answer: C