If Salesperson A has a performance index of 80 and Salesperson B has a performance index of 120:
A. salesperson A's performance should be used as a model to improve everyone's performance
B. salesperson B's performance should be improved to bring it up to "average"
C. salesperson A may be having some problems
D. salesperson B should be fired
E. the two average out to 100 and "all is well"
Answer: C. salesperson A may be having some problems