Many organizations have realized that customer service is a key element of supply chain management. Firms the world over have discovered that customer service is closely related to customer satisfaction and the sale of goods and services. The logistics manager who seeks to provide clients with complete customer service must satisfy those clients in terms of each of the following EXCEPT:
A.
dependability of product replenishment.
B.
materials handling and warehousing costs.
C.
convenience for the buyer.
D.
time between placing an order and receiving the order.
Answer: B