Which of the following statements is true of the order fulfillment process?
a. It enables firms to manage volumes of returned product efficiently while minimizing returns-related costs and maximizing the value of the returned assets to the firms in the supply chain.
b. It refers to the time delay between the placement of a customer's order and the customer's receipt of that order.
c. It ensures that firms in the supply chain have the needed resources to manufacture with flexibility and to move products through a multi-stage production process.
d. It involves generating, filling, delivering, and providing on-the-spot service for customer orders.
Answer: d. It involves generating, filling, delivering, and providing on-the-spot service for customer orders.