Alice was a bit unsure about her decision after buying a new car. Her uneasiness was diminished after receiving a congratulatory note from the owner of the dealership. The note contained a coupon stating that her first scheduled maintenance on the vehicle would be free. These tactics are part of the dealer's strategy to reduce:
A. dissonance.
B. low involvement purchasing.
C. routinized response behavior.
D. social influences.
E. information search.
Answer: A. dissonance.