When marketers state that services are ____________, they are referring to the fact that services are not always of the same quality from one time period to another or from one service provider to another.

When marketers state that services are ____________, they are referring to the fact that services are not always of the same quality from one time period to another or from one service provider to another. 



A. intangible

B. inseparable

C. heterogeneous

D. perishable

E. viable


Answer: C. heterogeneous


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