Jim Healey works for Sony. He doesn't take orders from customers, but he is extremely knowledgeable about the entire Sony product line and about how its specifications compare to the competition's products. He helps a regular Sony salesperson by providing details about how Sony's products work, and knows the customer applications for which the products are best suited. Jim is a:
a. Order getter.
b. Technical specialist.
c. Missionary salesperson.
d. Order taker.
e. Sales manager.
Answer: b. Technical specialist.