Customers may visit the Land's End clothing Web site and order a pair of jeans that will be made especially for them. Land's End has adopted a ___________ approach.

Customers may visit the Land's End clothing Web site and order a pair of jeans that will be made especially for them. Land's End has adopted a ___________ approach.


a. Market orientation
b. Mass customization orientation
c. Differentiation orientation
d. Product orientation
e. Relationship orientation


Answer: B. Mass customization orientation


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Marketing Chapter 1

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