____ is the ability to identify and understand the other person's feelings, ideas, and situation.

____ is the ability to identify and understand the other person's feelings, ideas, and situation.

____ is the ability to identify and understand the other person's feelings, ideas, and situation.


a. Persuasion
b. Empathy
c. Enthusiasm
d. Conviction
e. Affiliation


Answer: b. Empathy


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