In the first step of the strategic planning​ process, a firm creates a​ ________, which is a formal statement in an​ organization's strategic plan that describes the overall purpose of the organization and what it intends to achieve in terms of its​ customers, products, and resources.

In the first step of the strategic planning​ process, a firm creates a​ ________, which is a formal statement in an​ organization's strategic plan that describes the overall purpose of the organization and what it intends to achieve in terms of its​ customers, products, and resources.



A.
mission statement
B.
return on marketing investment
C.
situation analysis
D.
business plan
E.
SWOT analysis


Answer: mission statement


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