___ utilizes the four​ steps, identify,​ differentiate, interact, and customize to facilitate a relationship with consumers.

___ utilizes the four​ steps, identify,​ differentiate, interact, and customize to facilitate a relationship with consumers.



A.
Touchpoint
B.
Share of customer
C.
Customer equity
D.
​One-to-one marketing
E.
Customer relationship management​ (CRM)


Answer: One-to-one marketing


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