Identify the incorrect statement about expressed warranties.
a. They are the result of the interaction between the retailer and the customer.
b. They may be either written into the contract or verbalized.
c. They are based on custom, norms, or reasonable expectations.
d. They can cover all characteristics or attributes of the merchandise or only one attribute.
e. An expressed warranty can be created without the use of the words warranty or guarantee.
Answer: C