Customers receive the benefits of form utility from an intermediary when
a. the product is preassembled in the manufacturer's packaging.
b. a retailer offers to add a monogram to a product.
c. the consumer is preapproved for purchase and does not have to complete paperwork.
d. the retailer has many locations available to purchase a desired product.
e. the customer is able to shop on major holidays when many retailers are closed.
Answer: b. a retailer offers to add a monogram to a product.