In order for the Coffee Collective to maintain ____________, it will need to make sure that its coffee tastes great, the coffee shop is clean and taken care of, and the staff is able to answer customers' questions.

In order for the Coffee Collective to maintain ____________, it will need to make sure that its coffee tastes great, the coffee shop is clean and taken care of, and the staff is able to answer customers' questions.

In order for the Coffee Collective to maintain ____________, it will need to make sure that its coffee tastes great, the coffee shop is clean and taken care of, and the staff is able to answer customers' questions.



a) responsiveness

b) gap analysis

c) tangibility

d) reliability

e) service quality



Answer: E


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