Which of the following statements about customer complaints is FALSE?
A. customer complaints that are handled well by the company usually help it win new customers
B. in business markets, customer complaints are usually handled by the sales force
C. in consumer markets, customer complaints are usually handled by toll-free telephone lines, web sites, and email customer service reps
D. customer complaints that are handled well by the company usually help it keep its customers
E. none of the above are false
Answer: A. customer complaints that are handled well by the company usually help it win new customers