Shrinkage refers to
A. breakage, theft, and fraud by customers and employees.
B. the declining number of small privately owned retail stores due to economic hard times.
C. polycarbonate packaging that encases products with a tamper-resistant plastic seal.
D. the loss of profits in clothing items that are returned because of inferior materials.
E. the percentage of inventory that is damaged or unsalable because of product failure.
Answer: A