________, or reducing the number of organizational levels to get closer to the customer, is one of the important shifts in marketing and business practices.

________, or reducing the number of organizational levels to get closer to the customer, is one of the important shifts in marketing and business practices.



A) Merging

B) Flattening

C) Globalizing

D) Focusing

E) Justifying



Answer: B


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Marketing Management Chap 23

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