Christopher who is a hair stylist owns Curlz, the best salon in Los Angeles. The clients swear by Christopher, and brides and bridesmaids flock for him for all weddings in LA. Christopher's name has become synonymous with the service at Curlz. Which of the following characteristics of services best explains this association?
a. Companies cannot easily standardize services.
b. Service standards show wide variations.
c. Services are inseparable from the service providers.
d. Services are perishable and intangible.
Answer: c. Services are inseparable from the service providers.