Which of the following is true about our individual communication style?
A) It is formed in utero, before we are born.
B) It is formed during the first year of our life.
C) It is formed before we enter elementary school.
D) It is constantly changing throughout life.
E) It is based on environmental factors, not heredity.
Answer: C
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Professional Selling
- All of the following are steps to creating and delivering the customer value model EXCEPT:
- Which style flexing technique is most appropriate for a salesperson to use in the presence of an emotive customer?
- Relative to Americans, Canadians are more likely to be:
- When a reflective salesperson moves into the excess zone, he or she is apt to:
- When we move into the excess zone, all of the following usually happens EXCEPT:
- Zone one, zone two and the excess zone are used to describe which dimension of our communication styles?
- People who display their emotions with less intensity are said to be in:
- Recording a customer's communication style in CRM software can help a salesperson:
- The idea that the characteristics that make others respect you can also make others frustrated with you is called:
- The immature characteristics of each style are:
- The word used to describe the ability to adapt communication styles to deal with different people is:
- An effective way to minimize communication-style bias is to:
- If you have a preferred communication style, you will:
- For each person, one of the four styles is usually:
- Other names for the Emotive style include all of the following EXCEPT:
- The four-style model is:
- A customer who combines low dominance and high sociability displays which of the following styles?
- The words "aloof" and "stuffy" describe which side of which of the following styles?
- The combination of low dominance and low sociability defines a communication style known as:
- A customer who displays the reflective communication style can accurately be described as:
- The combination of high dominance and low sociability defines a style known as:
- A customer who takes the social initiative in most cases and expresses emotions openly is displaying characteristics of which of the following styles?
- The scale designed to measure the amount of control we exert over our emotional expressiveness is the:
- A customer who is lower in dominance would most likely be:
- A customer who is higher in dominance tends to do which of the following?