The car salesman was overheard having the following conversation with a prospective customer: "What type of driving do you do?" "How many people will you usually have riding in your car?" "Maybe, you should look at vans instead of sedans". From this information, you should recognize the car salesman was using a __________.

The car salesman was overheard having the following conversation with a prospective customer: "What type of driving do you do?" "How many people will you usually have riding in your car?" "Maybe, you should look at vans instead of sedans". From this information, you should recognize the car salesman was using a __________.



a) stimulus-response presentation

b) formula selling presentation

c) need-satisfaction presentation

d) persuasive selling presentation

e) canned sales presentation



Answer: c


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Marketing Chapter 20

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