According to Galloway, all of the following are true of his argument in chapter two concerning Amazon and its development in light of Galloway's reconstruction of the six step retail memory lane EXCEPT:
a) The age of the corner store was the true birth of customer relations management as family run stores played crucial communal and social roles
b) The age of the department store initiated the notion that the customer is always right
c) The age of the mall allowed for the creation of a suburban main street
d) The age of the specialty store allowed for exclusive brands and products at extremely low prices
Answer: D