______ refers to the inability of services to be touched, seen, tasted, heard, or felt in the same manner that goods can be sensed.

______ refers to the inability of services to be touched, seen, tasted, heard, or felt in the same manner that goods can be sensed.

______ refers to the inability of services to be touched, seen, tasted, heard, or felt in the same manner that goods can be sensed.



a. Perishability
b. Inseparability
c. Intangibility
d. Perishability


Answer: c. Intangibility


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