In which step of the selling process does a salesperson learn as much as possible about a prospective customer before making a sales call?
A) approach
B) follow-up
C) demonstration
D) handling objections
E) preapproach
Answer: E) preapproach
In which step of the selling process does a salesperson learn as much as possible about a prospective customer before making a sales call?
A) approach
B) follow-up
C) demonstration
D) handling objections
E) preapproach
Answer: E) preapproach