Serendipity, a casual dining restaurant in New York, employs disabled people as a part of its staff. Besides this, it uses utensils made from recyclable paper. Serendipity engages in such activities to reduce operational costs and to protect the environment. This scenario is an example of:

Serendipity, a casual dining restaurant in New York, employs disabled people as a part of its staff. Besides this, it uses utensils made from recyclable paper. Serendipity engages in such activities to reduce operational costs and to protect the environment. This scenario is an example of:

Serendipity, a casual dining restaurant in New York, employs disabled people as a part of its staff. Besides this, it uses utensils made from recyclable paper. Serendipity engages in such activities to reduce operational costs and to protect the environment. This scenario is an example of:



a. sustainable supply chain management

b. mass customization

c. the demand management process

d. the customer service management process



Answer: A


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